I think I got another solution for remote support. Not everyone can follow complex instructions. For instance. When a friend have problems with the TV. She could probably not connect it to the Internet for remote support. Maybe she does not even have Internet. What we could use is an AI assistant installed on the machines. The assistent should then be able to solve problems from instructions. Now. The smart thing is that the person in need of assistant can call his friend and let the friend talk to the device. That is. The friend talks to the AI assistant installed on the target TV, laptop or other machine. This is done over the phone. Just turn on the speaker function and place the phone near it.
To make things simpler. The support person could use text to speech from a terminal. This way the AI assistant don’t have that much problem recognizing whats beeing said. It could probably also distinguish commands from the other persons talking.
So the idea is to bypass the caller and for the administrator to talk directly to the machine by voice using text to speech instead of ones and zeros.
Its a kind of a different Internet Of Things.